Have your say on the Draft Compliments and Complaints Management Policy
Policy overview
Cumberland City Council is giving notification of the proposed Draft Compliments and Complaints Policy 2026. The Draft Policy will be exhibited for a period of 28 days.
This policy outlines and establishes Council's framework for Compliments and Complaints handling, to ensure that all feedback received by Council is addressed promptly and fairly through a transparent and consistent process.
Have Your Say
Council values the opinions and suggestions of the community, and would appreciate your input on the Draft Compliments and Complaints Management Policy
We encourage you to download a copy of the policy for review from our document library.
The consultation period runs from Monday 20 April 2026 to Monday 18 May 2026. During this community consultation period, residents are encouraged to submit their comments on the proposal. Anyone who wishes to provide feedback on the proposal must do so in writing by 5pm Monday 18 May 2026.
How To Give Feedback
Submissions concerning the Draft Compliments and Complaints Management Policy are to be made by 5pm Monday 18 May 2026.
There are three ways you can lodge a submission:
- Complete an online submission below.
- Email it to Council@cumberland.nsw.gov.au
- Post it to The General Manager, Cumberland City Council, PO Box 42, Merrylands NSW 2160.
