Consultation has closed on the proposed Compliments and Complaints Management Policy

November 2020 Update:

The survey is now closed, and submissions are now being reviewed. Thank you to all who provided feedback

October 2020 Update:

Council has reviewed the Compliments and Complaints Management Policy and the supporting Guidelines in accordance with the Policy review date. As a result, Council has resolved to place on public exhibition an updated Compliments and Complaints Management Policy and Guidelines.

The Draft Compliments and Complaints Management Policy and Guidelines will be on public exhibition for a period of 28 days. All submissions made to the Draft Compliments and Complaints Management Policy and Guidelines will be made public and considered by Council.

We encourage you to download a copy of the policy and guidelines for review from our document library.

If you have any questions about this project, please contact:

Carol Karaki
Senior Coordinator Governance & Civic Events
P: (02) 8757 9427
E: [email protected]

Join the conversation and have your say!

Feedback on the Proposed Compliments and Complaints Management Policy
All submissions may be subject to a request for access by any interested persons under the Government Information (Public Access) Act 2008. You may request for your personal information to be suppressed under section 58 of the Privacy and Personal Information Protection Act 1998. Anonymous submissions will not be considered.

All persons making a submission are required to state any reportable political donations or gifts made by themselves or any associate. The disclosure form can be found here.

NOTE: You must be registered for the website to complete your submission.